The process after submission
- 1
Council reviews your application
The housing team checks your documents and completes the means test. If anything is missing or unclear they may contact you — or the application may simply sit waiting. This is the stage where most delays happen.
- 2
You receive an approval letter
Once approved, the council sends a HAP approval letter to you and separately notifies your landlord. The letter confirms your weekly rent contribution amount and the start date of HAP payments.
- 3
Council begins paying your landlord
HAP payments go directly from the council to your landlord's bank account — monthly, in advance. You do not handle this payment. Your landlord should confirm when the first payment arrives.
- 4
You pay your contribution to the council
Your weekly differential rent contribution is paid to the council — not to your landlord. Set up a direct debit or standing order as soon as you're approved. Missing contributions can jeopardise your HAP.
- 5
Annual review
The council reviews your HAP each year. You'll be asked to provide updated income documents. Your contribution may increase or decrease based on any changes to your income.
Important things to know once approved
Related HAP guides
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