⚖️ The law is on your side
Since 2017, refusing to rent to someone because they are on HAP or Rent Supplement is illegal under the Equal Status Acts. Housing assistance is a protected ground — landlords who refuse can be brought before the Workplace Relations Commission (WRC).
What landlords cannot do
A landlord cannot refuse to rent a property to you solely because you intend to pay with HAP. They cannot advertise "no HAP" and they cannot end an existing tenancy because you apply for HAP.
What to do if a landlord refuses HAP
- 1
Document the refusal
Keep all messages, emails, and texts where a landlord refuses or discourages HAP. Screenshot ads that say "no HAP". This evidence is essential if you make a complaint.
- 2
Make a complaint to the WRC
You can make a complaint to the Workplace Relations Commission under the Equal Status Acts. You must do this within 2 months of the refusal. The WRC can award compensation if your complaint is upheld.
- 3
Contact Threshold
Threshold is Ireland's national housing charity. They provide free advice and can help you navigate a complaint against a landlord who refused HAP. Contact them at 1800 454 454.
- 4
Keep searching — and be upfront early
Despite the law, the practical reality is that many landlords still refuse. Be upfront about HAP early in any viewing to avoid wasting time. Ask your council's HAP team if they have a list of landlords who regularly accept HAP in your area.
How to find HAP-friendly landlords
Your local council's HAP team often knows which landlords and letting agents regularly work with HAP. Ask them directly. Some councils also run matchmaking services connecting HAP tenants with willing landlords.
Related HAP guides
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