What to do when you move
Tell your CWO before or as soon as you move
Contact your community welfare officer at your Intreo Centre and let them know you are moving. You should do this before the move if possible, or on the day you move at the latest. Don't wait until you're settled in โ payments can lapse.
Get your new landlord to complete a fresh SWA 3C
Your new landlord must complete and sign a new landlord declaration form (SWA 3C). This covers the new property address, the new rent amount, and your new landlord's details. Without this, your Rent Supplement cannot be updated.
Provide your new tenancy agreement
Bring your new signed lease or tenancy agreement showing the new property address, the new monthly rent, and both your name and your new landlord's name.
Check the rent is within the maximum limit for your county
If your new rent is higher than the Rent Supplement maximum limit for your county and household size, you may not be able to get the full amount covered. Check the current limits before you sign a new lease if possible.
Submit the updated information to your CWO
Bring your new lease, the completed SWA 3C from your new landlord, and your new proof of address to your Intreo Centre. Your CWO will update your claim and confirm your new payment amount.
Documents needed for the move
๐ What to bring when notifying your CWO
Moving to a different county
If you are moving to a different county or a different Intreo Centre's catchment area, your case will be transferred to the new local office. This can cause a short delay in payments. Let your current CWO know as early as possible so the transfer is arranged before you move.
If your new rent is higher than the maximum limit
If your new rent exceeds the Rent Supplement maximum limit for your county and household size, your payment will be calculated at the limit, not the actual rent. You will have to pay the difference yourself from your social welfare payment. In some cases, your CWO can approve a higher payment if there are exceptional circumstances โ speak to them directly if this applies.
Related guides
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