Grounds you can appeal on
Application refused — you disagree with the reason
If the council refused your application and you believe the reason is incorrect or that you provided the required information, you can appeal the refusal.
Income assessed incorrectly
If you believe the means test calculated your income wrongly — included exempt payments, used wrong figures, or didn't apply correct disregards — this is strong grounds for appeal.
HAP suspended for missing a contribution payment
If your HAP was suspended because you missed a differential rent payment, contact the council immediately, pay any arrears, and ask for reinstatement. This is often resolved without a formal appeal.
HAP ended without proper notice
If your HAP was terminated and you weren't given proper written notice or the reason given is disputed, you can challenge the decision.
How to appeal
- 1
Ask for the reason in writing first
Before formally appealing, contact the council's HAP section and ask for the specific reason for the decision in writing. Sometimes the issue can be resolved at this stage — a missing document, a calculation error — without a formal appeal.
- 2
Submit a formal written appeal to your council
Write to the council's housing department. State clearly that you are appealing the HAP decision, give your name, address, and application reference, and set out the specific grounds for your appeal. Include any supporting documents.
- 3
If the council upholds the decision — escalate
If your appeal to the council is unsuccessful, you can escalate to the Office of the Ombudsman. The Ombudsman investigates complaints about councils and can recommend changes to decisions.
- 4
Get support from Threshold or Citizens Information
Threshold (1800 454 454) and Citizens Information (0818 07 4000) can advise you on your specific situation and help you put together a strong appeal.
Related HAP guides
Need help with your HAP form?
Photograph it and get field-by-field guidance in your language — free, no account needed.
Scan my HAP form →